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Proactive conversations
OverviewBehavioral triggersEnforce a sequencePartial or full matchProtocol, host, and portEngage with returning visitorsCampaign triggersAdvanced

Proactive conversations are only available on your website with the Botfront chat widget.

Engage with users based on browsing behavior

Use case example: an insurance company have a special offer for customers subscribing a bundled home and car policy. They want to engage with users browsing both home insurance and car insurance product pages.

You can do that by creating a trigger with browsing history:

Stories with triggers do not need to start with a user message

Since trigger stories are initiated by the virtual assistant, they can start with a bot response. However, if you want to make the same story accessible from a user message you can start it with a user utterance or payload.

Enforce a sequence

The example above does not require that pages are visited in a particular order. We are simply looking for an interest in both products. If order matters to you, check this option:

Partial or full match

By default, all subsequent paths will be matched. For example, the url .../policies/home/condos would activate the trigger. If you don’t want that you can uncheck this option:

Protocol, host, and port

Protocol, host, and port are always ignored. Which means that if you set http://localhost:8000/product/features it will also match

Engage with returning visitors

Example use case: visitors returning several times on the pricing page of a Saas company might be interested in scheduling a demo.

The following video shows how to engage with a user coming on for the third time, after staying 15 seconds on the page:

Number of page visits vs. website visits.

If you set 3 website visits, the assistant will engage at the third visit regardless of the page. If you set 3 page visits without specifying a URL, the assistant will engage everytime you visit a page on the site for the third time.